EscrowCore Refund Policy

At EscrowCore, we strive to provide our customers with the highest level of security and satisfaction in their transactions. However, we understand that there may be situations where refunds are necessary. This Refund Policy outlines the conditions under which refunds will be issued, as well as the process for requesting a refund.

1. General Conditions for Refunds

Refunds will be issued under the following conditions:
- The transaction was not completed due to an error or fault on the part of EscrowCore.
- Both parties mutually agree to cancel the transaction and request a refund.
- The transaction is found to be fraudulent or involved in fraudulent activities after investigation.
- Services promised were not provided according to our Terms of Service.

2. Non-Refundable Conditions

Refunds will not be issued under the following conditions:
- The transaction was completed successfully and both parties are satisfied.
- The request for a refund is made outside the stipulated refund request period (7 days from the date of the transaction).
- The dispute resolution process has been completed and a decision has been made.

3. Refund Request Process

To request a refund, follow these steps:
1. Submit a Refund Request: Contact our customer support team via WhatsApp, Telegram, System Chat, support@escrowcore.com or through our website’s support portal to initiate a refund request.
2. Provide Necessary Information: Include your transaction ID, details of the transaction, and the reason for the refund request.
3. Verification: Our team will review your request and may require additional information or documentation to verify your claim.
4. Approval or Denial: You will receive a notification of approval or denial of your refund request within 10 business days of submission.
5. Refund Processing: If approved, the refund will be processed and credited back to the original payment method within 5-7 business days.

4. Partial Refunds

In certain circumstances, partial refunds may be issued. This could include situations where:
- Only a portion of the services was provided.
- There were partial errors or issues but the transaction proceeded with mutual consent.

5. Chargebacks

If you initiate a chargeback with your bank or credit card provider, it may cause delays in the refund process and additional investigations. We recommend contacting our support team first to resolve any issues.

6. Dispute Resolution

If you are unsatisfied with our refund decision, you may appeal by contacting our support team. We are committed to resolving disputes in a fair and timely manner.

7. Changes to This Policy

EscrowCore reserves the right to modify or change this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

8. Contact Information

For any questions or concerns regarding this Refund Policy, please contact our support team at WhatsApp, Telegram, System Chat, support@escrowcore.com or through our website’s support.